FAQ
<p>[TOC]</p>
<h3>Pairing failed</h3>
<p>1 Confirm Whether application permission is turned on</p>
<blockquote>
<p><em>While using APP, you need to open the permission required by the APP. Otherwise, the APP cannot be used properly.</em></p>
</blockquote>
<p>2 Pairing failure may be caused by Bluetooth instability. Please restart the APP and the phone's Bluetooth before trying to pair.</p>
<h3>Is the bracelet waterproof ？ and can it be wear while taking shower?</h3>
<blockquote>
<p>IP67 waterproof is limited to normal activities in the daily life. Do not wear it while diving and other underwater activities, don’t keep it soaking for more than 20 minutes.</p>
</blockquote>
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<h3>Heart rate not accurate / not work</h3>
<blockquote>
<p>1.Make sure the fitness tracker is properly worn
2.Make sure the fitness tracker is not too loose, and keep close to your skin when wearing.</p>
</blockquote>
<hr />
<h3>How to set time date,alarm?</h3>
<blockquote>
<p>Click the left menu of APP, and set according to your requests.</p>
</blockquote>
<hr />
<h3>Upgrading failed</h3>
<blockquote>
<p>1.Put fitness tracker nearby mobile phone, don’t move the tracker or mobile phone when upgrading.
2.Click “Band Information” Manually click to upgrade</p>
</blockquote>
<hr />
<h3>APP Sync failed</h3>
<blockquote>
<p>1.Make sure fitness tracker is properly connected to the phone
2.Put tracker close to mobile phone when synchronizing</p>
</blockquote>
<hr />
<h3>No data after sync.</h3>
<blockquote>
<p>1.Make sure fitness tracker is properly connected to the phone
2.Make sure the fitness tracker is properly worn</p>
</blockquote>
<hr />
<h3>Suddenly quit</h3>
<blockquote>
<p>1.Compatible: Android 4.3 & iOS8.3 or above
2.APP supports both English and Chinese languages, if your mobile phone language is not these two, may lead to APP suddenly quit</p>
</blockquote>
<hr />
<h3>No notifications reminder</h3>
<blockquote>
<p>1.Make sure fitness tracker is properly connected to the phone.
2.Make sure keep the APP running in the background when using.
3.Android mobile phone: When the fitness tracker is paired with mobile phone, open the notification permission, iPhone: make sure APP has the notification reminder function: “Device” - “Notification setting”</p>
</blockquote>
<hr />
<h3>No have sleep data, steps data and heart rate data</h3>
<blockquote>
<p>1.Make sure fitness tracker is properly connected to the phone
2.Click “Help”- “Feedback”, Send log to wearband engineer mailbox to solve the problem, the engineer will reply to questions and solutions by mail straightly.</p>
</blockquote>
<hr />
<h3>After fitness tracker connect and synchronize with APP, datas stored on the bracelet are cleared.</h3>
<blockquote>
<p>Before using fitness tracker, please first synchronize with APP time, otherwise it may cause data loss.</p>
</blockquote>
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<h3>Unable to charge</h3>
<blockquote>
<ol>
<li>The screen will be off while charging, touch the key to light up the screen.</li>
<li>When power use out, fitness tracker screen will blink with battery icon at intervals of 3-5 seconds while charging. This is a normal phenomenon. After 5-10 minutes, the battery icon will continue to be displayed automatically.</li>
</ol>
</blockquote>